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IT support packages

The right level of support for the way you work.

Flexible support when you need it. Managed IT when your business depends on it.

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FlexibleManagedSpecialist
Find your support levelBUILDCARE packagesSpecialist solutions
A clear path

Start where you are. Grow when you need to.

Our support levels move from occasional technical help to complete IT ownership and governance. You do not need to choose alone.

On-DemandOne-off helpFlexPrepaid supportCoreDaily supportPlusProactive careCompleteIT ownershipComplete+IT governance
BUILDCARE

Support packages for every stage of the business.

Choose flexible help, recurring managed support or a complete IT operating model. Every service is shaped around the environment you already have.

BUILDCARE On-Demand package logoFlexible support

Pay-as-you-go IT support

BUILDCARE On-Demand

Practical help for a one-off issue, without an active support agreement.

Best fit
  • Businesses with no active IT contract
  • One-off troubleshooting
  • Support only when it is needed
What is included
  • Remote diagnosis and troubleshooting
  • Email, cloud, VPN, endpoint and server assistance
  • Scheduled consulting calls
  • Vendor communication when required
  • Clear resolution notes after each request
Ask about On-Demand
BUILDCARE Flex package logoFlexible support

Prepaid support hours

BUILDCARE Flex

A controlled bank of support time for occasional requests and planned technical work.

Flex 10Flex 25Flex 50
Best fit
  • Businesses that need occasional support
  • Teams testing an outsourced IT partner
  • Work that benefits from a prepaid time allowance
What is included
  • Remote troubleshooting and user support
  • Vendor-neutral cloud and administration support
  • Help with accounts, email, VPN, DNS and devices
  • Usage reports and remaining-hours visibility
  • Scheduled technical sessions
Ask about Flex
BUILDCARE Core package logoManaged IT

Essential managed IT support

BUILDCARE Core

Reliable day-to-day support and essential administration for a small business.

Best fit
  • Teams of up to 10 users
  • Businesses with no internal IT
  • Companies that need stable daily support
What is included
  • Remote helpdesk and ticketing
  • User, email and access administration
  • Basic security and backup status checks
  • Vendor coordination for common issues
  • Monthly service summary
Ask about Core
BUILDCARE Plus package logoManaged IT

Proactive IT management

BUILDCARE Plus

Ongoing support with monitoring, maintenance and regular technical reviews built in.

Best fit
  • Teams of up to 25 users
  • Remote or hybrid businesses
  • Companies moving beyond reactive support
What is included
  • Everything included in BUILDCARE Core
  • Endpoint and health monitoring
  • Patch and update management process
  • Security baseline and email protection checks
  • Quarterly technical and security review
Ask about Plus
BUILDCARE Complete package logoManaged IT

Your outsourced IT department

BUILDCARE Complete

Structured ownership of support, suppliers, documentation and the technology roadmap.

Best fit
  • Teams of up to 50 users
  • Businesses without an IT manager
  • Companies that need ownership and reporting
What is included
  • Everything included in BUILDCARE Plus
  • IT vendor and licence management
  • Asset register and documentation ownership
  • Backup and recovery coordination
  • Monthly executive report and 90-day roadmap
Ask about Complete
BUILDCARE Complete+ package logoAdvanced managed IT

Enterprise IT excellence

BUILDCARE Complete+

Senior technical leadership, governance and a service model shaped around a complex environment.

Best fit
  • Organisations with 50 or more users
  • Multi-site or compliance-sensitive operations
  • Management teams that need IT governance
What is included
  • Everything included in BUILDCARE Complete
  • Dedicated senior technical lead
  • Custom SLA and escalation model
  • Advanced security governance and risk register
  • Annual technology strategy and budget planning
Ask about Complete+
BUILDCARE Co-Managed package logoCo-managed IT

Extend your internal IT team

BUILDCARE Co-Managed

Extra technical capacity, escalation support and specialist knowledge alongside your own IT team.

Best fit
  • Companies with internal IT staff
  • Teams that need L2 or L3 escalation
  • Businesses that need backup cover and expertise
What is included
  • Escalation support for internal IT
  • Cloud, endpoint, network and server administration
  • Complex troubleshooting and project support
  • Monthly technical meeting
  • Knowledge transfer and responsibility matrix
Ask about Co-Managed
BUILDCARE Rescue package logoUrgent support

Emergency IT response

BUILDCARE Rescue

Focused technical response when an outage, lockout or security incident cannot wait.

Best fit
  • Email outages or tenant lockouts
  • Compromised accounts and urgent incidents
  • Critical cloud, VPN, backup or service failures
What is included
  • Emergency triage and diagnosis
  • Initial containment and recovery assistance
  • Access, email, DNS, cloud and service restoration attempts
  • Vendor escalation and incident timeline
  • A practical recovery action plan
Ask about Rescue
Specialist solutions

Add focused expertise where it matters most.

BUILDSECURE, BUILDCLOUD, BUILDBACKUP and BUILDPROJECTS can stand alone or work as add-ons to a BUILDCARE plan.

BUILDSECURE package logoSpecialist solution

Cybersecurity management

BUILDSECURE

Practical security controls, stronger identities and clear visibility of business risk.

Best fit
  • Businesses that need security hardening
  • Hybrid and remote teams
  • Companies that need risk visibility
What is included
  • Identity and administrator access review
  • MFA and conditional access policies
  • Email security and anti-phishing configuration
  • Endpoint security posture review
  • Monthly risk summary and quarterly security review
Ask about BuildSecure
BUILDCLOUD package logoSpecialist solution

Cloud and infrastructure management

BUILDCLOUD

Ongoing administration and oversight for cloud platforms, identities, servers and storage.

Best fit
  • Businesses using cloud email, files or servers
  • Azure, AWS or hosted infrastructure
  • Teams that need optimisation and cost control
What is included
  • Cloud platform administration
  • User, identity and access management
  • Server, VM and storage oversight
  • Cloud cost and security review
  • Monthly cloud health report
Ask about BuildCloud
BUILDBACKUP package logoSpecialist solution

Backup and recovery management

BUILDBACKUP

Backup monitoring, recovery ownership and regular restore checks for important business data.

Best fit
  • Businesses that need reliable recovery options
  • Cloud, server or endpoint data
  • Teams that want monitored backups
What is included
  • Backup policy and requirements review
  • Backup monitoring and failure follow-up
  • Recovery ownership and restore testing
  • RPO and RTO documentation
  • Quarterly recovery report
Ask about BuildBackup
BUILDPROJECTS package logoSpecialist solution

Fixed-scope IT projects

BUILDPROJECTS

A defined technical outcome with clear scope, milestones, delivery and handover.

Best fit
  • Clear one-off implementations
  • Migrations, new offices and security hardening
  • Businesses that need a defined outcome
What is included
  • Discovery and written scope
  • Assumptions, exclusions and milestones
  • Implementation and testing
  • Client handover and documentation
  • Short post-project support period
Ask about BuildProjects
Common service terms

Clear expectations from the beginning.

These principles apply to our managed packages. The final proposal confirms the exact scope, service hours, responsibilities and any agreed exceptions.

  1. 01

    Services are delivered primarily remotely.

  2. 02

    Business hours and the applicable time zone are defined in the service agreement.

  3. 03

    All service requests are submitted and tracked through the ticketing system.

  4. 04

    WhatsApp or Microsoft Teams are used only for agreed critical escalations.

  5. 05

    Licences, hardware, cloud consumption and third-party services are not included.

  6. 06

    On-site support is scoped and quoted separately.

  7. 07

    Projects requiring more than four hours are scoped and quoted separately.

  8. 08

    Support is subject to a fair-use policy.

  9. 09

    Clients must maintain supported operating systems and valid software licences.

  10. 10

    An onboarding fee covers documentation, access review and initial stabilisation.

  11. 11

    The service scope is reviewed when users, devices or locations increase.

Not sure which one fits?

Tell us what you have today and what needs to work better.

We will recommend a practical starting point after a short conversation about your users, systems and priorities.

Help me choose